Tickets / Acts

All tickets are sold based upon these conditions below. Please ensure you have read through these conditions.

• Check your Tickets: it is your responsibility to check that your tickets is for the correct event. Please check your ticket on receipt or purchase and contact UPSU at info@su.plymouth.ac.uk in the event there is a mistake.
• Valid Ticket: You must produce a valid ticket to gain access to an event and you must keep possession of such ticket at all times during the event. Your ticket may be invalidated if any part of it is removed, altered or defaced. UPSU will not be responsible for any Ticket that is lost, stolen or destroyed.
• Duplicate tickets: UPSU may issue duplicate tickets in its sole discretion. If UPSU issues a duplicate ticket, it may charge a reasonable administration fee.
• Alter the advertised event: tickets are sold subject to UPSU’s right to alter the advertised event as reasonably necessary. 
• Special requirements: If You have any special access requirements or concerns about any special effects (lighting, sound, audiovisual etc) which may be featured at the event, please discuss any such issues before purchasing the Tickets with UPSU by contacting UPSU at info@su.plymouth.ac.uk. UPSU will use its reasonable efforts to assist with any such special access requirements or concerns.

Tickets are personal revocable licences and shall at all times remain the property of UPSU. Any Ticket obtained in breach of the Conditions will be void. Any person seeking to use a void Ticket may be refused entry to, or ejected from, the Venue without refund, and may be subject to legal action. Void Tickets are non-refundable.

No refunds will be given for lost tickets to events.

Once purchased, all tickets are non-refundable under any circumstances.

UPSU cannot guarantee entry and viewing of acts at UPSU events based on capacity of venues available. Performance areas are subject to capacity and your ticket does not guarantee viewing of acts.

The line-up of the event cannot be guaranteed and may be subject to change.

Performance times are subject to change.

Ticket holders give consent to filming and sound recording as members of the audience, for purposes of future promotion of UPSU and University of Plymouth.

Only bring in guests ticket holder you know and trust. They are your responsibility (max 1 guest (non-student) per student) strictly over 18s only.

 

Age / ID

In compliance with licensing laws, entry to the nightclub will only be granted to over 18's who are in compliance with the conditions below. Unless the event is otherwise stated as an under 18 event.

Entry to UPSU is granted on production of a valid University of Plymouth Student Card. It does not include NUS/NUS Extra cards issued by University Plymouth Students’ Union.

Guest are required to have nationally recognised photo ID to prove who they are such as a valid Driving License, Passport or Pass Card as well as their Student ID upon attendance to any nightclub based events.

All customers may be asked for ID at the bar to receive service, suitable photo ID (driving licence or passport) stating your date of birth must be provided upon request. Please note that your University Card is not acceptable ID as it does not detail your date of birth.

 

Searching / Right of Refusal

As a condition of entry you may be asked to be searched on your way into the premises or even once inside the premises as outlined in our Search Procedure. You are entitled to refuse the search if you so wish, if you do refuse to allow a search to be conducted, you will not be allowed entry into the event or UPSU.

The Duty Venue Manager reserves the right to refuse entry to any persons, without giving a reason.

The Security Team reserve the right to refuse entry to any persons, without giving a reason.

In the event of any disagreement of a decision by the Security Team the Duty Venue Manager has overall responsibility and decision making delegated down by the DPS (Designated Premises Supervisor) to which their decision is final.

In accordance with the conditions of sale on your ticket "Ticket holders who are unable to use their ticket due to refusal of entrance are not eligible for a refund."

Any inappropriate behaviour will be dealt with by the security staff or Venue Managers or the Police will be informed.

UPSU reserves the right to refuse You entry to and/or eject You from the Event and/or Venue (and may take appropriate action to enforce this right) in reasonable circumstances including without limitation (a) for health and safety or licensing reasons, (b) if You behave in a manner which has or is likely to affect the enjoyment of other persons at the Event, (c) if You use or display threatening, abusive or insulting words or mannerisms or behave in a manner which may provoke a breach of the peace, (d) if, in UPSU reasonable opinion, You appear to be acting under the influence of alcohol or drugs, (d) if You fail, when required, to produce proof of identity or age, (e) if You refuse to comply with UPSU’s security searches, (f) if You breach these Terms, or (g) if Your Ticket is void. No refunds will be given to You if You are refused entry or ejected due to Your own behaviour.

 

Event Admission / Last Admission / Re-entry / Drugs

The University of Plymouth Students’ Union (UPSU) is a charity based organisation with the welfare of its members being its core mandate. With this in mind and working inside the framework of the 2003 Licensing act, the Students’ Union has a duty of care to all of its members & customers.

University Plymouth Students’ Union venues operate a Last Entry time for each event. You must be in the queue by the advertised time or you will not be allowed admission.

Unless otherwise stated all nightclub events have a Last Entry time of 01:00am.

It is up to the discretion of the Duty Venue Manager on the night if the above Last Entry time is amended. To which their decision is final on the matter.

Refunds will not be given to customers who turn up after the last entry time.

UPSU operates a re-admission policy - upon leaving UPSU please ask security for a stamp to gain re-entry.

Re-Entry is only available up until 02:00am beyond this no further re-entries will be allowed.

UPSU operates a zero tolerance policy on drugs and drugs misuse.

Any persons found using or dealing drugs will be detained and the police will be called.

 

Complaints / Feedback

Should you wish to raise a complaint please email complaints@su.plymouth.ac.uk and your complaint will be dealt with my a member of our team who is best positioned to deal with your complaint.

 

Additional

Not be liable: UPSU will not be liable for any loss, injury or damage to any person (including Yourself) or property however caused: (a) in any circumstances where there is no breach of a legal duty of care owed by UPSU, (b) in circumstances where such loss or damage is not a reasonably foreseeable result of any such breach (save for death or personal injury as a result of a breach of a legal duty of care owed by UPSU); or (c) to the extent that any loss or damage results from breach by You of any of the Conditions.

Nothing in the Conditions seeks to exclude or limit any liability of UPSU for death or personal injury caused by its negligence, fraud or any other type of liability which cannot by law be excluded or limited.

Warning: Prolonged exposure to loud noise may cause damage to your hearing.

We will not be responsible to make any refund or meet the costs of any alternative travel arrangements or for any loss of enjoyment or other indirect loss as a result of an Event not running to the precise advertised times.

UPSU does not permit excessive consumption of alcohol. Customers must not allow themselves to become excessively inebriated. Free tap water is always available at the bars inside the SU, please ensure you drink plenty of water between alcoholic drinks so as to enjoy yourself responsibly.

Customers who are drunk or who appear to be drunk will be refused service. If you are refused service please respect our decision.

Pressuring others to drink dangerous mixtures or excessive quantities of alcohol is not permitted and will not be tolerated.

UPSU has a zero tolerance policy against discrimination and/or harassment in any form.

It is an offence to obtain alcohol for someone who is drunk. Any customer found to be purchasing or obtaining alcohol for someone who is drunk will be asked to leave the event.

If your behaviour indicates that you have consumed an excessive amount of alcohol you will be asked to leave the Event.

No drinks may be taken into the event and will be taken off those at the Entrance to the event.

Please leave and walk home quietly with respect for local residents.

No drinks may be taken off the premises.